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| Faq's |
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How long does an ELUMA cartridge last and can it be refilled before it needs to be disgarded?
An Eluma cartridge is equivelant to a pack of cigarettes. Since Eluma cartridges are pre-filled with .90ML of liquid and are sold for $1 or less per cartridge, the resulting cost savings of refilling them yourself is minimal at best. You will find that Eluma smoke liquid flavors are the absolute best.
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How much liquid does an ELUMA cartridge hold compared to other models on the market?
Each Eluma cartridge comes pre-filled with the largest amount of smoke liquid on the market. .90ML to be exact. That's over 3 times more than most other brands on the market especially those "super-mini" ones.
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How many cigarettes is an ELUMA cartridge equivelant to?
Everyone has different smoking habits and where one smoker may find an ELUMA cartridge is equivelant to over a pack of cigarettes another may find this same cartridge is only equivelant to just a single pack of cigs. There are ecigarette companies out there making false claims about their cartridges holding the equivelant of "15" cigarettes when in actuality most of these so called "super-mini" e-cigarette cartridges are the equivelant of about 5 cigarettes if you're lucky. As we stated above, ELUMA cartridges come pre-filled with more than TRIPLE the liquid of most other brand ecigs, that results in a single ELUMA cartridge being equivelant to 1 pack of cigarettes or more depending on your smoking habits. IE: How much of the cigarette you smoke, how long it takes you to smoke a cigarette, etc.
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How much liquid is equivelant to a pack of cigarettes?
If you've read the above FAQ then in comparison, each ELUMA cartridge comes pre-filled with .90ML of liquid. You can deduce from this that is equivalent to AT LEAST 1 pack of cigarettes if not more based on your smoking habits.
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How long does ELUMA stay charged?
GOOD QUESTION!! Since we are dealing with the law of averages, the average length of a charge held by the ELUMA for a 1 pack a day smoker is approxiametly 6-8 hours. For instance, if my ELUMA was charged overnight and is full in the morning it will last me on average from 9am to around 5pm at night. Then you simply switch to your other charged ELUMA battery to keep on vaping! The life of an Eluma Battery & Epack depends on the amount of times the user charges it. An Eluma Battery & Epack can be charged up to 200 times each. For some that is a month of use, for others up to 6 months or more. It all depends on how much you use Eluma.
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What are the ingredients in the smoke liquid?
Another very good question. There has been debate as of late by the "powers that be" regarding this. Let us assure you right now that THERE ARE NO SUBSTANCES IN THE ELUMA LIQUID which has been proven to cause cancer!!!! YES YOU HEARD CORRECTLY. We are on record stating this because we have contracted with an independent laboratory to continuously test samples of our products to maintain quality control and product integrity. WE WILL NEVER SELL SMOKE LIQUID OR FILLED CARTRIDGES THAT HAVE ANY ROGUE INGREDIENTS IN THEM!! That would defeat the purpose of ELUMA wouldn't it? The ingredient list in lamens terms is as follows:
91-94% Propylene Glycol(AN FDA APPROVED SAFE FOR HUMAN CONSUMPTION SUBSTANCE. Some examples of its use are: To deliver medication orally in hospitals. In certain Asthma inhalers. in many foods you eat, In theatrical fog machines.)
0%-1.6% Nicotine(As is known to be a stimulant and has also been proven to be addictive. Used in moderation is not lethal and is legal for human consumption.)
.9% Lactic Acid(Also known as milk acid, is a chemical compound that plays a role in several biochemical processes and used in various medicinal applications for delivery purposes.)
1.8% Flavorings(The same substances used to flavor all sorts of food products on the market today.)
4.5% Alcohol(NO YOU CANNOT GET INTOXICATED FROM USING ELUMA, The amount of alcohol in the liquid is negligible.)
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How big is ELUMA?
While many ecigarette companies market "how small" their ecigarettes are trust us when we say SIZE DOES MATTER. The smaller the ecigarette, the faster the battery dies, the less liquid you can fit into a cartridge and so on. While initially a super mini sized ecigarette is visually appealing, it will lose its usefulness very quick. ELUMA is 119MM long when using an atomizer and refill cartridge and about 99MM long when using a Cartomizer and around 9.2MM wide. ELUMA is not the largest ecigarette nor the smallest, ELUMA IS SIMPLY THE BEST!
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Does ELUMA produce smoke?
No obviously that would be detrimental to your health which is one our main concerns. The "smoke like" effect is merely vaporized smoke liquid. See the FAQ on what the ingredients of smoke liquid is.
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Who can purchase ELUMA?
Although there are currently no laws preventing the sale to minors, we feel it our duty to only sell ELUMA to adults 18 years of age or older. THIS IS OUR POLICY AND THERE ARE NO EXCEPTIONS! We do not ship to states in the U.S. where prohibited by law. We now do ship outside the U.S. however, we are not responsible for countries or territories that prohibit the importation of electronic cigarettes. It is your responsibility to check with your local, state & federal laws pertaining to ecigs prior to ordering.
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Where is ELUMA available for purchase?
ELUMA is available for sale to US residents as well as other countries where not prohibited by law.
It is your responsibility to be aware of and adhere to your local, state and federal laws/ordinances pertaining to electronic cigarettes.
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How long does it take to recharge ELUMA?
A fully discharged ELUMA battery can take up to 2 hours to charge completely.
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How much Nicotine is in each cartridge?
The beauty of ELUMA is you can purchase cartridges in a variety of nicotine strengths. ELUMA is available in the following 4 strengths: 16mg, 11mg, 8mg, 0mg. Perhaps you are a 1 pack a day smoker and you want to completely rid yourself of tobacco use all together, then in that case you may want to consider using 16mg. A half a pack a day smoker can get away with the 11mg. A less than a half a pack you can use the 8mg and if you just want the look and feel of smoking without nicotine then go with the 0mg.
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Can ELUMA be used to as a smoking cessation option?
Although we make no claims that ELUMA can be used to stop smoking, most ELUMA users do stop using tobacco all together. ELUMA has not been tested as a smoking cessation method, but it is clear that using ELUMA can completely substitute your tobacco habit. ELUMA is also available in non-nicotine for those smokers who want to completely remove their nicotine intake while still allowing them to satisfy their desire to smoke.
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Is my purchase secure?
100% Secure ordering all day every day using your credit card with our state of the art secure online processing. We take our customers privacy and security seriously. Therefore your information will never be shared with anyone or sold to any 3rd parties.
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How long does an Eluma "atomizer" last?
Eluma atomizers are built to last. Keep in mind that although our atomizers are the best quality, they still can be misused and as a result burnt out. An atomizer is not meant to be used without a cartridge or liquid present. Therefore it is crucial to change cartridges when you detect a drop in vapor production. A drop in vapor production simply means your cartridge is close to empty and therefore little or no smoke liquid remains.
Atomizers are designed to be fairly maintenance free but most Eluma users find that regular basic cleaning & blowing out of the Eluma atomizers have extended the atomizers life many months. The typical life expectancy from an Eluma atomizer is typically up to 2 months for a very heavy user and up to 6 months or more for a very light user.
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Are Eluma components compatible with other brands?
ELUMA BATTERIES, ATOMIZERS, CARTRIDGES & CHARGERS ARE NOT COMPATIBLE WITH OTHER BRANDS. DO NOT ATTEMPT TO CHARGE AN ELUMA BATTERY WITH ANY OTHER BRAND CHARGER. DOING SO WILL CAUSE YOUR ELUMA BATTERY TO FAIL AND WILL NOT BE COVERED UNDER WARRANTY.
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What kind of warranty do Eluma products have?
Eluma products are warranted for a period of 1 year from the date of purchase that they are free of material and workmanship defects. While our warranty is clearly not a guarantee that a cartridge, battery or an atomizer will last for a period of 1 year, some misconception as to how a warranty is defined does occur. Let's be clear though so there is no misunderstanding.
Components, specifically a $14.95 Eluma battery and a $9.95 Eluma atomizer, will typically expire from normal use in less than 1 year. Much faster for heavier users than more light users but none the less in most cases you can expect to purchase replacement batteries and atomizers within a year. As you may have already read, Eluma batteries can accept up to 200 charges before they require replacement. That simply means if a battery has expired from normal use, being charged the alloted 200 times, you will need to purchase another. Atomizers are another component that will expire with time from normal use. Some Eluma users find their atomizers last 6 months or more and some find they only last a month or so. The main determining factors for atomizer and battery lifespan is mainly how much you use Eluma and specifically for atomizers, how diligent you are with changing your cartridges.
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How does the varying Nicotine strengths differ?
The main difference between the various nicotine strengths is going to be what Eluma users call "Throat Hit". That is the somewhat burning or tingling sensation you get when you draw on Eluma which is very similar to the sensation you get from dragging on a tobacco cigarette. Obvious difference is there's no carcinogens in Eluma as compared to the over 4000 in tobacco cigarettes. Needless to say, the higher the nicotine level the stronger and more potent that "throat hit" is. So it's safe to deduce that the Eluma Full Flavored nicotine strength is going to give you the most sensation and Non-nicotine has no throat hit.
The other difference is the higher the nicotine level the stronger the flavor comes through or the more flavor you taste. Full Flavored gives the most flavor and non-nicotine gives the least. This is simply because nicotine enhances the flavoring ingredients in Eluma liquid very similar to how salt makes food taste better and bolder.
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What are some of the things I should not do?
1. Don't ever transport your Eluma Ecigarette in your pocket or a bag while the device is ASSEMBLED. To be specific, you don't need to remove the cartridge from the atomizer, you do need to unscrew the atomizer/cartridge combo from the battery when carrying in your pocket, purse, bag, etc. This will prevent incidental activation from occurring while you are carrying the device, which causes damage to your components not covered by warranty.
2. Don't ever set your Eluma Ecigarette orientated with the LED end on an a downward angle. An example of this would be placing the Eluma ecig in a pen cup with the LED side down. This is extremely important! Be aware there is liquid in the cartridge that is attached to the atomizer and if that liquid is coaxed out by gravity it will want to go somewhere. There are air holes in the atomizer and battery and guess where that liquid will go if it is not being vaporized? You guessed it...your battery. Liquid and batteries don't mix! It is always advised to unscrew the atomizer/cartridge from the battery when not in use and especially when carrying in a pocket, purse, bag, etc. in order to prevent any liquid from getting into the battery.
3. Don't allow any liquid to get into the battery! Frequent checks can go a long way in catching liquid before or immediately at the time it has made it's way into the battery. How? Unscrew the atomizer from the battery and look to see if there appears to be any liquid present on the battery contacts. If you see liquid present, clean both atomizer and battery contacts with a lint free cloth or paper towel(preferably with some hand sanitizer) and blow out the battery before reassembling. See the troubleshooting guide included with your Eluma Starter kit for instruction on how to perform this simple task.
4. Don't assemble your atomizer and battery if there is visible liquid present on the brass contacts. Always check for the presence of liquid. If you see any, clean it off with a lint free cloth or paper towel. A little dab of hand sanitizer goes a long way too! Hand sanitizer has alcohol in it which helps to free built up oxidation and also speeds up the drying process.
5. Don't attempt to charge an Epack while an Eluma Ecigarette battery is screwed into it. The Epack is a charging device that houses a 1000mah battery and will not charge if a battery is screwed into. You must charge the Epack by itself and once charging is complete you may then unplug and use to charge your Eluma Ecigarette batteries up to 6 times before the Epack itself needs recharging.
6. Don't continue to draw/inhale when the battery is flashing. This is a pretty obvious one! Doing so could cause the cartridge to leak and potential damage to your components. When the battery flashes it's telling you to SLOW DOWN or that it needs charging. The battery will shut down and flash after 60 seconds of continuous use in order to prevent over consumption. The battery will also flash in a more rapid fashion for a longer period of time when it needs charging.
7. Don't place opened cartridges or an atomizer with an opened cartridge attached in your Epack. They will surely leak and cause damage to your Epack. Clean your atomizer and blow out if necessary before placing into the Epack as this will eradicate any residual liquid and avoid leakage that could cause damage to your Epack.
8. Don't use Eluma with a dry atomizer or an atomizer that does not have a cartridge attached. New atomizers come shipped with a protective cap. THIS IS NOT A CARTRIDGE AND SHOULD BE DISCARDED. Be sure to install a new cartridge on the atomizer before attempting to use Eluma.
9. Don't ever attempt to charge Eluma batteries or Epack with a non-Eluma brand charger. Certain failure of your batteries will occur by attempting to use a non-Eluma brand charger with your Eluma batteries and/or Epack.
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What things should I be sure to do?
1. Do Clean your atomizer & battery's brass contact with a lint free cloth or paper towel and preferably a little dab of hand sanitizer especially before inserting into any Eluma charging aparatus. This will keep oxidation from transferring to the charger from the battery and allow for good contact from the battery to the charger. It will also increase your units performance and longevity.
2. Do infrequently blow out your atomizer. The operable word being "Infrequently", meaning this is only necessary if a cartridge is changed too soon or you find it hard to draw on. If a cartridge is changed too soon an excessive amount of liquid could get built up inside the atomizer chamber which causes blockage and poor performance. See the troubleshooting guide included with your Eluma Starter kit for instruction on how to perform this simple task.
3. DO draw on Eluma soft and slow. Unlike how you would typically draw on a cigarette, Hard and Fast, Eluma requires a slightly different approach. Drawing on Eluma much softer and for a longer period of time will give you much more satisfactory results.
4. Review the "Do's and Don'ts" regularly. These are updated frequently with new tips and tricks to enhance your Eluma experience.
5. Stay "Eluma-nated"!
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What's the difference between Cartridges and Cartomizers?
Cartridges or better referred to as refill cartridges, require the use of an Eluma Atomizer. Essentially, Eluma refill cartridges are in theory a less expensive alternative to Cartomizers. The added aspect of certain basic maintenance requirements (cleaning, periodic draining of atomizer, etc.), tends to steer most Eluma users in the direction of the virtually maintenance free aspect of the NEW Eluma Cartomizer.
The NEW Eluma Cartomizer is a super long lasting cartridge and a disposable atomizer all in one! No more clogged or flooded atomizers, cleanings or added maintenance! Eluma Cartomizers will guarantee you an almost maintenance free vaping experience. Not to mention Eluma batteries have been newly improved and optimized for the new Eluma Cartomizers so they will last even longer between charges. Using Eluma Cartomizers do not require an additional atomizer thus making Eluma a 2 piece more compact style. The new Eluma Cartomizer is all about convenience, ease of use and an improved more pleasurable vaping experience. Once the Cartomizer is done, you unscrew it, toss it and screw on a new one. That's it! They last a good 250-300 puffs/draws.
ADDED BONUS: Screw one onto your Eluma battery and see how it makes Eluma almost a full inch smaller! Get your Eluma Cartomizers now for a low introductory price HERE.
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